Explore our different Service Packages and choose the one that best fits your needs.

LOUNGE KIT: Build your online reputation with clarity and confidence.
Includes:

• Review Monitoring (Google, TripAdvisor, Facebook)
  Clear summaries of what your customers are saying about you.
• Responding to Positive Reviews
  Carefully crafted responses written on your behalf or ours.
• Online Presence Review (one-time)
  Practical feedback to improve your website and social media.
• Customer Sentiment Report
  Analysis of what works and what needs attention.
• Bonus: Feedback Form Design (one-time)
  A printable form that makes giving feedback easy and fun.
• Bonus: Photo and Video Session or 1 image ad for social media.

MAGNET: Improve the entire customer experience online and in-person.
Includes everything in the Basic package, plus:

• Mystery Shopper Visit (once a month)
  Honest and detailed evaluation from the customer’s perspective.
• Support in Responding to Complaints
  We write respectful responses that protect your reputation.
• Local Engagement Strategy (one-time)
  Creative ideas to attract and retain local diners.
• Content Production + Professional Ad (1 video and 2 images total)
  Professional-quality visual content for your social media and website + online ads.
• Customer Testimonials (3 per visit)
  Real voices, ideal for building online trust and providing team feedback.

PREMIUM: Maximum Visibility. Maximum Impact.
Includes everything from Lounge Kit and Magnet, plus:

• Extra Mystery Shopper Visit (2 total)
  More perspectives from the customer’s point of view.
• Staff Interviews (2 team members)
  Highlight the heart of your brand.
• Content Production + Professional Ad (2 videos and 3 images total)
  Professional-quality visual content for your social media and website + online ads.
• Double Customer Testimonials (3 per visit, 6 total)
  Even more real opinions to tell a powerful story.