1️⃣ Neglecting Google Reviews:
❌ Mistake: Ignoring negative reviews or not responding.
✅ Solution: Ask satisfied customers for reviews and always respond with kindness and empathy.
2️⃣ Slow or inattentive service:
❌ Mistake: Disorganized or poorly trained staff.
✅ Solution: Train your team and establish clear customer service protocols.
3️⃣ Confusing or overly long menu:
❌ Mistake: Menu difficult to understand or with too many options.
✅ Solution: Simplify your menu and highlight the most popular or profitable dishes.
4️⃣ Lack of cleanliness in visible areas:
❌ Mistake: Dirty tables, bathrooms, or visible kitchen areas.
✅ Solution: Maintain daily cleaning standards and constantly check customer-facing areas.
5️⃣ Not accepting digital payments:
❌ Mistake: Only cash payments, losing customers.
✅ Solution: Implement card, QR, and digital payment options.
6️⃣ Poor social media presence:
❌ Mistake: Posts without strategy or connection with customers.
✅ Solution: Showcase your team, ambiance, food, and experiences; maintain consistent communication.
7️⃣ Not listening to customers:
❌ Mistake: Ignoring comments, suggestions, or complaints.
✅ Solution: Actively gather feedback and use it to improve continuously.
8️⃣ Inconsistent food quality:
❌ Mistake: Dishes vary in taste or presentation.
✅ Solution: Standardize recipes, control ingredients, and train kitchen staff.
9️⃣ Not training staff:
❌ Mistake: Staff lacking training in service or preparation.
✅ Solution: Provide regular training in customer service and internal processes.
1️⃣ 0️⃣ Not creating memorable experiences:
❌ Mistake: Customers just eat but don’t remember the visit.
✅ Solution: Create unique experiences: pleasant ambiance, special details, and personalized service.
💡 At Mirada Final, we help your restaurant shine ✨, avoiding these mistakes and enhancing both your relationship with customers and your online presence.